See the call you missed.
Keep the caller, outcome, owner, and follow-up task together.
Built for busy HVAC owners and dispatch teams
Busy on a job? Your next customer still needs an answer.
Calls arrive while technicians are with customers, dispatch is tied up, and the office is closed. FireWire helps your team catch those inquiries, follow up, and move qualified homeowners toward an appointment—in one connected workflow.
Keep your current tools. Set the service rules. Give every new inquiry a clear next step.
Free HVAC lead-flow reviewWhere calls and after-hours leads go unansweredThe first follow-up gap worth fixingWhen Ace should hand off to your teamHow to track inquiries through to appointments
HVAC revenue loss calculator
What could missed inquiries and manual follow-up be costing you?
Use your own numbers to explore a planning estimate for unworked inquiries and staff follow-up time.
Daily HVAC inquiries8
Average booked-job value$1,750
Office / dispatch employees1
Manual follow-up hours per day4 hours
Labor rate per employee$25/h
ILLUSTRATIVE MONTHLY OPPORTUNITY
$25,840
Scenario only—not a revenue forecast or guaranteed savings. Includes estimated unworked inquiries and manual labor cost.
13.2estimated unworked inquiries / month
$2,200manual labor cost / month
HVAC command center
From first ring to booked visit, fewer loose ends.
New-lead response and qualificationMissed-call and after-hours recoveryEstimate follow-up and reactivationPhone, CRM, calendar, and messaging connectionsHuman approval and handoff rulesPerformance visibility and team documentation
See how this would work in your shop.
Show us how you handle service calls today. We’ll map the first gap to fix, the information Ace can use, and the moments your team should take over.
Map my lead flow ↗01 / THE COMMUNICATION FOUNDATION
Know which HVAC leads need attention next.
Calls, messages, and web inquiries are easier to act on when your team can see what happened, who owns the next step, and whether a booking was made.
Know why they called.
Use approved voicemail and call context to spot service needs and route the next step.
Reply without starting over.
Keep texts and website inquiries with the conversation your team already has.
Bring dispatch in at the right moment.
Route urgent, unclear, or valuable inquiries to a person with the details they need.
02 / ACE FOR HVAC
Meet Ace: a front desk for the calls your team cannot catch.
Start with the problem you feel every week: new leads waiting, missed calls after hours, or estimates that never get a follow-up.
New Lead Response
Give new callers and website leads a prompt, approved first response—even while your crew is on another job.
- Inquiry acknowledgement
- Service-type qualification
- Territory and availability checks
- Human handoff when required
Missed Call Recovery
Follow up on missed and after-hours calls while the homeowner is still looking for help.
- Missed-call text-back
- Urgency and safety screening
- Repair vs. estimate routing
- Escalation for emergencies
Scheduling + Follow-up
Move qualified inquiries toward available appointments and keep open estimates on your team’s radar.
- Calendar-ready booking flow
- Estimate follow-up sequences
- CRM stage and tag updates
- Clear owner notifications
03 / THE HVAC REVENUE RECOVERY LOOP
From first inquiry to a clear next step.
Ace follows a defined path so a conversation does not end with “someone will call you back.”
01
Detect
Capture a call, missed call, voicemail, web inquiry, text, CRM event, or approved trigger.
02
Understand
Check the customer context, service need, territory, consent, exclusions, and business rules.
03
Respond
Send the approved answer, qualification step, follow-up, routing action, or booking path.
04
Hand off
Give dispatch or sales the conversation context, urgency, and action required.
05
Prove
Record the trigger, action, owner, outcome, and next step in the system of record.
04 / CONTROLLED AI
Ace follows your rules. Your team stays in charge.
You decide what Ace can answer, which jobs it can help schedule, and when dispatch takes over. If the answer is uncertain or the issue is sensitive, the workflow has a human handoff.
01Grounded contextUses only approved service, territory, availability, and business information.
02Action allowlistOnly configured replies, routes, tasks, updates, and bookings are available.
03Human handoffUncertain or sensitive situations stop and route to the right person.
Controlled Ace path
01Customer call, message, or web inquiry
02Approved HVAC knowledge and customer context
03Consent, exclusions, confidence, and policy checks
04Reply, qualify, route, book, create a task, or wait
05Outcome, owner, and next step written to history
05 / COMMON QUESTIONS
Questions before Ace answers your customers?
Here is what to expect before anything goes live.
Does this replace my current CRM or field-service software?
No. The recommended plan is designed around your current stack whenever practical. Connections, supported actions, and data availability are confirmed in the written scope.
Can Ace book directly onto our calendar?
Ace can guide qualified inquiries into an approved scheduling path when the connected calendar and booking rules support it. Exact availability, territories, job types, and handoff rules are configured before launch.
What happens when the AI is unsure?
The workflow stops, asks an approved clarifying question, or hands the conversation to a person according to the confidence and escalation rules you approve.
How do we measure whether it works?
Your deployment defines the baseline, eligible events, tracked actions, attribution rules, exclusions, and owner for each outcome. The goal is documented operational evidence—not vague activity.
Can we start with missed calls only?
Yes. A focused first system is often the cleanest way to prove the workflow before expanding into estimate follow-up, reactivation, or additional channels.
Free HVAC lead-flow review
Find the first lead gap worth fixing.
In a short review, we’ll look at your missed calls, after-hours inquiries, booking path, and estimate follow-up. You’ll leave with a practical first step for your HVAC shop.
Book my HVAC lead review ↗